Speaker Profile

Janelle Barlow

View a printable version of this profile. Location of Speaker: Las Vegas, NV Fees: $6,750 - $6,750

Specialties:  Keynote After Dinner Seminar Leader Topics:  Customer Service Strategic Planning Complaint Handling Innovation Stress Management Speech Titles A Complaint Is a Gift On Brand, Off Brand, Branded Customer Service Unbind Your Mind: Innovation in the Workplace Emotional Value as Business Capital High Performance, Speed, and Stress About This Speaker: Janelle Barlow, Phd Author of - Motivation : A Complaint Is a Gift, Using Customer Feedback as a Strategic Tool (Berrett-Koehler Publisher, 1996) ____________ Emotional Value, Building Strong Relationships with Customers (Berrett-Koehler Publisher, 2000) ____________ Smart Videoconferencing, Four New Habits for Your Virtual Meetings (Berrett-Koehler Publisher, 2002) ____________ Stress Manager (First published in 1984; In continuous publication since 1984) ____________ Mind Flexors, I and II (publisher William James Press, 2002) _________________________

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